Helpering Terms and Conditions

Introduction

Welcome to Helpering, an online service platform provided by Silink Pte Ltd (“us”, “we”, or “our”). These Terms of Service (“Terms”) govern your use of the Helpering website located at https://www.helpering.com, any related subdomains, and the Helpering mobile application (together, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Service.

1. User Accounts

In order to access certain features of the Service, you may need to register for an account. By creating an account, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2. License to Use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or internal business purposes. You may not use the Service for any commercial purpose without our prior written consent.

3. User Content

The Service may allow you to submit, upload, publish, or otherwise make available content, including but not limited to text, images, videos, and audio (collectively, “User Content”). You retain all rights in, and are solely responsible for, the User Content you submit to the Service. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and our business, including without limitation for promoting and redistributing part or all of the Service.

You represent and warrant that you have all rights necessary to grant the foregoing license to us and that the User Content does not violate the rights of any third party, including without limitation any intellectual property or privacy rights.

We may remove or disable access to any User Content for any reason, including if we believe in our sole discretion that such User Content violates these Terms or our policies.

4. Intellectual Property

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by Singapore and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Service for your personal or internal business purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Service for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, and not for further reproduction, publication, or distribution. If we offer any APIs, you may use them only as expressly permitted by us and subject to any additional terms and conditions we provide.

5. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Use the Service for any illegal purpose or in violation of any applicable laws.
• Use the Service to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Use the Service to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• Impersonate or attempt to impersonate us, our employees, another user, or any other person or entity.
• Use any device, software, or routine that interferes with the proper working of the Service, or attempt to interfere with the proper working of the Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.

We reserve the right to investigate and prosecute violations of any of the above and to take appropriate legal action.

6. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. We do not represent or warrant that the Service, its use, or any information provided through the Service will be uninterrupted, timely, secure, or error-free. We disclaim all warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to these Terms or the Service, including without limitation any loss of profits, revenue, data, or use.

8. Indemnification

You agree to indemnify and hold us and our affiliates, officers, agents, employees, and partners harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your User Content, your use of the Service, your violation of these Terms, or your violation of any rights of another.

9. Governing Law and Jurisdiction

These Terms and your use of the Service will be governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law. You agree to submit to the personal jurisdiction of the courts located in Singapore for the purpose of litigating all such claims or disputes.

10. Changes to the Terms

We reserve the right to modify these Terms at any time by posting the updated Terms on the Service. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

11. Miscellaneous

These Terms constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent.

We may assign or transfer these Terms, at our sole discretion, without restriction.

12. Contact Us

If you have any questions about these Terms or the Service, please contact us at [email protected]. We will make reasonable efforts to respond promptly to all inquiries.

13. Terms of Service – Version A

govern your use of the services (Version A) by Silink Pte. Ltd. (“Silink”) through the Helpering platform. By ordering any such services, you (“Customer”) agree to be bound by these T&Cs.

13.1 Version A Services include, but are not limited to:

• Maid agency matching services
• Helper Ad-hoc service
• Maid visa application services
• Maid passport review services
• In-home mediation
• Temporary lodging for maids
  (Collectively referred to as “Version A Services”).

14. Terms of Service – Version B

govern your use of the services (Version B) through the Helpering platform. By ordering any such services, you (“Customer”) agree to be bound by these T&Cs.

14.1 Version B Services include, but are not limited to:

• Assistance with purchasing maid insurance
• Customized Helper Training
• Early Childhood Edu Course
• House Keeping Training
• Cooking Course
• In-home housekeeping
• In-home oraganizing
  (Collectively referred to as “Version B Services”)

Terms of Service – Version A

15. Not in use

16. Scope of Services

16.1 Silink provides Version A Services directly or through third-party suppliers, coordinating service delivery while maintaining control over pricing, payment collection, and customer communication.

16.2 Customers acknowledge that while Silink oversees service delivery, certain components may rely on suppliers. Silink will exercise reasonable care in selecting and managing suppliers but does not guarantee their performance.

16.3 For specific Version A Services, such as maid agency matching, the Customer may be required to enter into additional agreements. These T&Cs supplement but do not replace such agreements unless explicitly stated.

16.4 The availability of services depends on supplier capacity, regulatory approvals, and compliance with applicable laws.

17. Service Fees and Payment Terms

17.1 Fee Structure

17.1.1 The fees for Version A Services are determined solely by Silink and are subject to change at Silink’s discretion.

17.1.2 All fees displayed at the time of booking are inclusive of Silink’s markup and administrative charges, unless stated otherwise.

17.1.3 Any additional costs arising due to unforeseen circumstances or changes in the scope of service will be communicated to the Customer before being charged.

17.2 Payment Method and Obligations

17.2.1 Customers are required to pay the full service fee upfront at the time of placing the order through the Helpering platform.

17.2.2 Silink accepts payments via methods displayed on the platform, including but not limited to credit cards, debit cards, and digital payment systems.

17.2.3 It is the Customer’s responsibility to ensure that their payment method is valid and has sufficient funds to process the transaction.

17.3 Payment Collection and Allocation

17.3.1 Silink collects payments from Customers on behalf of its suppliers but retains full control over pricing and financial transactions.

17.3.2 Payments made by the Customer are split between Silink’s markup and administrative fees and the amounts payable to suppliers.

17.3.3 Silink is solely responsible for compensating suppliers based on separately agreed terms, irrespective of any payment disputes with the Customer.

17.4 Non-Refundable Policy

17.4.1 All payments are strictly non-refundable unless explicitly stated in these T&Cs.

17.4.2 If a service cannot be delivered due to a fault of Silink or its suppliers, Silink may, at its discretion, provide a refund or in-app credit equivalent to the unused portion of the service fee.

17.5 In-App Credits

17.5.1 Refunds or adjustments, if applicable, will be issued as in-app credits valid for 12 months from the date of issuance.

17.5.2 In-app credits are non-transferable, non-refundable, and cannot be exchanged for cash.

17.6 Late Payments and Failed Transactions

17.6.1 If a Customer’s payment fails or is reversed, Silink reserves the right to cancel or suspend the service without notice.

17.6.2 In the event of repeated payment failures, Silink may impose additional administrative charges or deny further services to the Customer.

17.7 Pricing Adjustments and Errors

17.7.1 Silink reserves the right to modify service fees and pricing without prior notice. Customers will be charged based on the fees displayed at the time of their booking.

17.7.2 In cases where pricing errors occur, Silink may cancel the booking and issue a full refund or in-app credits equivalent to the amount paid.

17.8 Taxes and Surcharges

17.8.1 All fees are exclusive of any applicable taxes, duties, or surcharges unless stated otherwise.

17.8.2 Customers are responsible for any additional taxes or charges that may be imposed by regulatory authorities.

17.9 Refunds and Disputes

17.9.1 Refund requests must be submitted in writing to Silink’s customer support team within seven (7) days of the issue arising.

17.9.2 Silink will evaluate refund requests on a case-by-case basis. Decisions made by Silink regarding refunds are final and binding.

17.10 Promotional Pricing and Discounts

17.10.1 Silink may offer promotional rates or discounts at its discretion. Such offers are temporary and do not set a precedent for future transactions.

17.10.2 Promotional offers cannot be combined with other discounts unless explicitly stated.

17.11 Right to Suspend or Terminate Services

17.11.1 Silink reserves the right to suspend or terminate services if the Customer fails to make timely payments or violates these T&Cs.

17.11.2 Suspension or termination of services due to non-payment does not entitle the Customer to refunds or credits.

17.12 Customer Acknowledgements

17.12.1 By proceeding with payment, the Customer acknowledges that they have read, understood, and agreed to the terms of the payment policy.

17.12.2 Customers further acknowledge that service fees may include markups and administrative charges set by Silink and accept these charges as part of the agreed-upon pricing.

18. Customer Obligations

18.1 Accurate Information

18.1.1 Customers are required to provide accurate, complete, and up-to-date information when booking Version A Services through the Helpering platform.

18.1.2 Any errors, omissions, or false information provided by the Customer may result in delays, additional charges, or cancellation of the service, for which Silink will not be held liable.

18.2 Payment Obligations

18.2.1 Customers must ensure timely and full payment of all fees associated with their orders at the time of booking.

18.2.2 Customers are responsible for maintaining valid payment methods and ensuring sufficient funds are available for transaction processing.

18.3 Cooperation During Service Delivery

18.3.1 Customers must provide reasonable access, resources, and cooperation required for the supplier to perform Version A Services. This includes but is not limited to access to premises or provision of required documentation.

18.3.2 Customers are prohibited from interfering with the service delivery or requesting deviations from the agreed scope of work without prior approval from Silink.

18.4 Compliance with Policies

18.4.1 Customers must comply with all terms, conditions, and policies outlined by Silink, including any additional terms communicated during the booking process.

18.4.2 Customers agree not to engage in abusive, fraudulent, or illegal activities on the Helpering platform or during interactions with suppliers or Silink representatives.

18.5 Cancellation and Rescheduling

18.5.1 Customers may request cancellations or rescheduling of Version A Services in accordance with Silink’s cancellation and refund policies.

18.5.2 Any costs, fees, or penalties resulting from late cancellations, no-shows, or last-minute rescheduling will be borne by the Customer.

18.6 Dispute Reporting and Cooperation

18.6.1 Customers must report disputes, issues, or complaints regarding Version A Services to Silink’s customer support within a reasonable timeframe.

18.6.2 Customers are required to cooperate with Silink and suppliers in good faith to resolve disputes or provide necessary information for investigation.

18.7 Indemnification

18.7.1 Customers agree to indemnify and hold harmless Silink, its affiliates, and suppliers from any claims, damages, or losses arising out of their misuse of Version A Services, failure to comply with these T&Cs, or breach of any applicable laws.

19. Limitation of Liability

19.1 No Liability for Service Performance

19.1.1 Silink acts solely as a facilitator for Version A Services and shall not be liable for the quality, completion, or outcomes of services performed by suppliers engaged to deliver these services.

19.1.2 Silink does not guarantee that the Version A Services will meet the Customer’s expectations, and any disputes related to service performance must be resolved between the Customer and the supplier directly, except where explicitly stated otherwise in these terms.

19.2 Exclusion of Indirect and Consequential Damages

19.2.1 To the fullest extent permitted by law, Silink shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with the use of the Helpering platform or Version A Services.

19.2.2 This exclusion applies even if Silink has been advised of the possibility of such damages.

19.3 Maximum Liability

19.3.1 Silink’s total liability for any claims arising under or in connection with these terms or the provision of Version A Services shall not exceed the total fees paid by the Customer to Silink for the specific service giving rise to the claim.

19.4 Platform Availability

19.4.1 Silink does not guarantee uninterrupted or error-free access to the Helpering platform and shall not be held liable for any delays, interruptions, or failures caused by technical issues, maintenance, third-party services, or other circumstances beyond Silink’s reasonable control.

19.5 Limitation for External Engagements

19.5.1 Where suppliers are engaged to fulfill Version A Services, Silink disclaims all liability for the actions, omissions, or errors of such suppliers. This includes but is not limited to delays, cancellations, or service quality issues caused by the supplier.

19.5.2 Silink’s responsibility is limited to coordinating the service and collecting payments, with no liability for the direct actions of suppliers.

19.6 Force Majeure

19.6.1 Silink shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, supply chain disruptions, or technical failures.

19.7 Customer’s Assumption of Risk

19.7.1 By using the Helpering platform and ordering Version A Services, Customers acknowledge and accept that there are inherent risks associated with engaging third-party suppliers, and Silink disclaims liability for these risks to the fullest extent permitted by law.

19.8 5.8 Applicability of Law

19.8.1 Some jurisdictions may not allow the exclusion or limitation of certain liabilities. In such cases, Silink’s liability shall be limited to the fullest extent permitted by applicable law.

20. Refunds and Cancellations

20.1 General Policy

20.1.1 All payments made to Silink Pte. Ltd. for Version A Services are final and non-refundable unless explicitly stated otherwise in these terms.

20.1.2 Customers are responsible for ensuring the accuracy of their orders at the time of booking, as errors or changes made after confirmation may not be eligible for a refund.

20.2 Cancellation by Customer

20.2.1 Customers may cancel their orders for Version A Services through the Helpering platform, subject to the following conditions:

• (a) No Supplier Assigned: If no supplier has been assigned to the order, cancellations may be made without penalty.
• (b) Supplier Assigned: If a supplier has been assigned to the order, cancellation fees will apply based on the timing of the cancellation:
• Within 24 hours of the scheduled service start time: A cancellation fee of [X]% of the order value or a flat fee of [amount], whichever is greater, will be charged.
• More than 24 hours before the scheduled service start time: A reduced cancellation fee of [Y]% of the order value will apply.

20.2.2 Cancellations made after the service has commenced will not be eligible for a refund.

20.3 Cancellation by Silink or Supplier

20.3.1 If Silink or its engaged supplier cancels the service due to unforeseen circumstances, the Customer may choose one of the following options:

• (a) A full refund of the amount paid for the specific service, or
• (b) In-app credits of equivalent value to be used for future services booked through the Helpering platform.

20.3.2 Silink reserves the right to cancel any order if the Customer is found in violation of these terms or applicable laws, without refund.

20.4 Rescheduling Policy

20.4.1 Customers may request to reschedule their orders, subject to supplier availability and the following conditions:

• (a) Rescheduling requests made more than 24 hours before the scheduled service start time will be accommodated without penalty.
• (b) Rescheduling requests made within 24 hours of the scheduled service start time will incur a rescheduling fee of [amount].

20.4.2 The rescheduled date must be within [specified timeframe, e.g., 30 days] of the original booking, failing which the order will be deemed canceled, and cancellation fees will apply.

20.5 Refund Process

20.5.1 Refunds, where applicable, will be processed within [X] business days of approval and will be made via the original payment method or in-app credits, at Silink’s discretion.

20.5.2 Silink is not responsible for delays caused by third-party payment processors or banks during the refund process.

20.6 In-App Credits

20.6.1 In-app credits issued as compensation, refunds, or promotional offers are non-transferable, non-refundable, and must be used within [specified timeframe, e.g., 12 months] of issuance.

20.6.2 Unused in-app credits beyond the validity period will be forfeited.

20.7 Force Majeure and Exceptions

20.7.1 No refunds or cancellations will be processed for delays, interruptions, or cancellations caused by force majeure events as defined in Clause 5.6.

20.7.2 Exceptions to this refund and cancellation policy may be made at Silink’s sole discretion in cases of documented emergencies or exceptional circumstances.

20.8 Customer Acknowledgment

20.8.1 By booking Version A Services, Customers acknowledge and accept the refund and cancellation terms stated herein. Customers are advised to review these terms carefully before confirming their orders.

21. Confidentiality and Data Privacy

21.1 Silink will manage Customer data in compliance with the Personal Data Protection Act (PDPA) of Singapore.

21.2 Customers consent to the collection, use, and sharing of their data with suppliers solely for service delivery purposes.

21.3 Silink will implement reasonable measures to protect Customer data but shall not be liable for breaches resulting from factors outside its control, such as third-party hacking.

22. Dispute Resolution and Governing Law

22.1 Early Resolution Process

22.1.1 Internal Complaint Resolution:

Customers are encouraged to contact Silink’s support team via the Helpering platform to resolve disputes related to Version A Services before pursuing formal processes.

Silink will acknowledge complaints within [X] business days and strive to resolve them within [Y] business days.

22.1.2 Mediation:

If a dispute cannot be resolved through internal processes, the parties agree to first attempt to resolve the dispute through mediation facilitated by an independent mediator in Singapore, with mediation fees shared equally between the parties.

Mediation must be initiated by providing written notice to the other party and completing the mediation process within [Z] days unless mutually agreed otherwise.

22.2 Arbitration Clause

22.2.1 Binding Arbitration:

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its interpretation, validity, or breach, shall be resolved exclusively through binding arbitration conducted in Singapore.

The arbitration shall be administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules in effect at the time of the dispute.

The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

22.2.2 Costs of Arbitration:

Each party shall bear its own legal and other costs in connection with the arbitration, except as otherwise determined by the arbitrator.

Silink reserves the right to require the Customer to pay a reasonable deposit toward arbitration fees as a condition of initiating the arbitration process.

22.3 Governing Law and Jurisdiction

22.3.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

22.3.2 For matters not subject to arbitration, the parties agree to submit to the exclusive jurisdiction of the courts of Singapore.

22.4 Customer Acknowledgment

22.4.1 By using the Helpering platform and ordering Version A Services, the Customer agrees to be bound by this dispute resolution and governing law clause. The Customer also acknowledges that these processes are designed to minimize costs and time while ensuring fairness.

23. Supplier Relationships

23.1 Engagement of Suppliers

23.1.1 Third-Party Supplier Relationships:

Silink Pte. Ltd. may, at its sole discretion, engage third-party suppliers (the “Suppliers”) to perform certain services related to Version A Services, including but not limited to maid agency matching, maid visa applications, passport review, and temporary lodging.

Suppliers will be engaged under separate agreements between Silink and the Supplier, and the Supplier will provide services to the Customer in accordance with the terms set forth by Silink.

23.1.2 Silink’s Control Over Service Delivery:

While Suppliers may perform the services directly, Silink retains ultimate control and responsibility over the delivery of services to the Customer, including setting the quality standards, prices, and timelines for service completion.

Silink may, at its discretion, replace or reassign Suppliers without notice to the Customer if it deems necessary to maintain service quality or business interests.

23.2 Payment to Suppliers

23.2.1 Payment Flow and Collection:

All payments for Version A Services will be collected by Silink, including the Supplier’s service fees.

Silink will mark up the fees from the Supplier to determine the final price paid by the Customer, and payments will be processed through the Helpering platform.

Silink will remit payment to the Supplier for the agreed-upon portion of the total fee, after deducting Silink’s applicable mark-up and service fees, within a reasonable timeframe after the service has been provided.

23.2.2 Payment Terms with Suppliers:

Silink will determine the terms of payment to Suppliers based on the negotiated contract, and such terms may vary for different Suppliers.

Any disputes regarding payment to the Supplier, including the Supplier’s entitlement to payments, will be handled directly between Silink and the Supplier.

Silink reserves the right to withhold payment to the Supplier if the service is not delivered according to the agreed-upon quality or service standards, or if there are any disputes or claims made by the Customer.

23.3 Supplier Obligations and Performance

23.3.1 Supplier’s Responsibilities:

The Supplier is responsible for delivering the agreed-upon services in compliance with Silink’s quality standards, customer expectations, and any applicable legal or regulatory requirements.

Silink will provide guidance and oversight to ensure that the Supplier adheres to the requirements specified in the Supplier’s contract.

23.3.2 Performance Monitoring:

Silink will continuously monitor the performance of the Supplier to ensure that the quality of services provided meets Silink’s standards and the expectations of the Customer.

If a Supplier fails to meet these standards, Silink reserves the right to terminate its relationship with the Supplier or seek alternative remedies.

23.4 Confidentiality and Data Protection

23.4.1 Confidential Information:

Any confidential or proprietary information shared between Silink and the Supplier, including but not limited to business plans, customer data, and pricing information, must be kept confidential by the Supplier.

The Supplier agrees not to disclose or use any confidential information for purposes outside of the scope of this Agreement.

23.4.2 Data Protection:

The Supplier must adhere to Silink’s privacy and data protection policies, ensuring that all personal data collected in the provision of Version A Services is handled in compliance with relevant data protection laws.

23.5 Supplier Termination and Dispute Resolution

23.5.1 Termination of Supplier Relationship:

Silink reserves the right to terminate its relationship with any Supplier if Silink determines that the Supplier has failed to meet its service obligations, breached any terms of the agreement, or if there is a risk to Silink’s reputation, operations, or business interests.

Upon termination, any outstanding payments due to the Supplier for services already rendered will be settled according to the Supplier’s contract, subject to the terms outlined in clause 9.2.

23.5.2 Dispute Resolution with Suppliers:

Any dispute arising between Silink and a Supplier shall first be attempted to be resolved through internal discussions, and if necessary, through mediation as outlined in Clause 8. If unresolved, disputes may be escalated to arbitration as per the terms outlined in Clause 8.

Silink reserves the right to resolve any disputes on its own behalf without involvement from the Customer.

23.6 Indemnification by Suppliers

23.6.1 Supplier’s Indemnification Obligations:

The Supplier agrees to indemnify and hold Silink harmless from any and all claims, damages, liabilities, or costs arising from the Supplier’s actions, negligence, or failure to comply with applicable laws, including but not limited to customer complaints, service failures, or legal violations.

This indemnification will apply to all claims made against Silink related to the Supplier’s performance of the Version A Services.

23.7 Limitation of Liability with Suppliers

23.7.1 Limitation of Silink’s Liability:

Silink shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the Supplier’s performance, failure to perform, or breach of any contractual obligations.

Silink’s liability is limited to the total amount paid by the Customer for the specific service related to the Supplier’s action, failure, or breach.

24. Additional Charges and Amendments

24.1 Additional Charges

24.1.1 Right to Impose Additional Charges

Silink Pte. Ltd. reserves the right to impose additional charges for any services or circumstances not included in the initial service agreement or scope of services. These additional charges may include, but are not limited to, unforeseen service-related costs, special requests, or changes to the service delivery requirements.

Any additional charges will be clearly communicated to the Customer in advance and must be agreed upon by the Customer before they are applied.

24.1.2 Late Payment Fees

If a Customer fails to make payment in full by the due date, Silink may impose a late payment fee. The late payment fee will be calculated as [X]% of the outstanding balance per month or part thereof, beginning on the day after the payment due date.

The imposition of late payment fees does not waive Silink’s right to take further legal action or terminate the service as outlined in this Agreement.

24.1.3 Administrative Fees

Silink may charge administrative fees for tasks such as processing cancellations, modifications to orders, or any other service that requires additional handling or intervention beyond the normal scope of services.

Administrative fees will be communicated to the Customer at the time of service booking, and the Customer is required to pay these fees in accordance with the payment terms outlined in Clause 3.

24.1.4 Service Modification Fees

If the Customer requests modifications to an existing service (e.g., change of service date, scope, or delivery specifications), Silink may impose a service modification fee. This fee will be determined based on the complexity and cost of the requested changes.

The Customer will be informed of the applicable service modification fee before any changes are implemented, and such modifications will not be executed until payment for the fee is received.

24.2 10.2 Amendments to the Agreement

24.2.1 Amendments and Updates

Silink Pte. Ltd. reserves the right to amend, modify, or update this Agreement at any time without prior notice to the Customer, except where the changes directly affect the rights or obligations of the Customer.

Any amendments, modifications, or updates to this Agreement will be posted on the Platform and will be effective immediately upon posting. It is the responsibility of the Customer to periodically review this Agreement for any updates.

24.2.2 Notification of Changes

In the event that the changes to this Agreement materially affect the Customer’s rights or obligations, Silink will make reasonable efforts to notify the Customer of the changes. Such notifications may be provided through the Platform, email, or any other method Silink deems appropriate.

The Customer’s continued use of the services after the effective date of any changes constitutes acceptance of those changes.

24.2.3 Customer Consent to Amendments

If a Customer disagrees with any changes made to the Agreement, the Customer may terminate the service by providing written notice to Silink.

If the Customer continues to use the service after the effective date of the changes, it shall be deemed that the Customer has accepted and consented to the updated terms and conditions.

24.3 Price Adjustments and Notifications

24.3.1 Right to Adjust Prices

Silink reserves the right to adjust the prices of services provided under this Agreement, including but not limited to service fees, mark-ups, and other charges. Price adjustments may be implemented for various reasons, including but not limited to changes in operational costs, market conditions, or regulatory requirements.

Any price adjustments will be made in the sole discretion of Silink and will be communicated to the Customer in advance.

24.3.2 Advance Notice of Price Increases

In the event of a price increase, Silink will provide the Customer with reasonable advance notice (at least [X] days prior to the effective date of the price change) to allow the Customer to review and accept the new pricing structure.

The Customer will have the option to continue or terminate services, based on the updated pricing.

24.3.3 Adjustments Due to Errors

In the event that an error is discovered in the calculation of charges, fees, or prices for any services, Silink reserves the right to make retroactive adjustments to reflect the correct amounts. This includes situations where Silink has either overcharged or undercharged the Customer.

Silink will promptly notify the Customer of such adjustments, and the Customer agrees to promptly pay any outstanding amounts owed due to such corrections.

24.4 Non-Refundable Fees

24.4.1 Non-Refundable Fees

All fees paid by the Customer for Version A Services, including but not limited to service charges, administrative fees, and cancellation fees, are non-refundable, except as explicitly stated in this Agreement or otherwise required by law.

Silink does not offer refunds for services rendered, regardless of the outcome or the Customer’s satisfaction with the service, unless otherwise specified in Clause 6 (Refunds and Cancellations).

24.4.2 Non-Refundable Charges on Cancellations or Amendments

In the case of service cancellations or amendments, any service fees or other charges paid by the Customer are non-refundable unless otherwise specified.

A portion of the paid fees may be retained by Silink to cover any administrative or processing costs incurred in connection with the cancellation or amendment.

24.5 Refunds for Overcharges or Errors

24.5.1 Process for Refund Requests

If the Customer believes they have been overcharged, the Customer may submit a request for a refund or adjustment. Silink will review all refund requests on a case-by-case basis and, at its discretion, issue a refund or adjustment where appropriate.

Refund requests must be submitted in writing within [X] days of the transaction, and Silink will review and respond to such requests within [X] business days.

24.5.2 Limitations on Refunds

Refunds will only be issued in cases where Silink has made an error in billing, or if services were not provided as per the agreement. Refunds will not be issued for dissatisfaction with the service or for changes to services made by the Customer after the service has been provided.

Any refund issued by Silink will be subject to any applicable bank fees or charges, which will be deducted from the refunded amount.

24.6 Dispute Resolution for Charges and Amendments

24.6.1 Disputes Relating to Charges

In the event that there is a dispute regarding any charges, fees, or amendments made to this Agreement, the Customer must notify Silink within [X] days of the disputed charge.

Silink will review the dispute and make reasonable efforts to resolve the matter amicably. If the dispute cannot be resolved through direct communication, it will be handled through the dispute resolution process outlined in Clause 8 (Dispute Resolution and Governing Law).

25. Indemnity

25.1 Customer Indemnity

25.1.1 Indemnification by Customer

The Customer agrees to indemnify, defend, and hold harmless Silink Pte. Ltd., its affiliates, directors, officers, employees, agents, and contractors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, damages, liabilities, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• (a) The Customer’s breach of any provision of this Agreement, including but not limited to non-payment of amounts due to Silink or violation of any applicable law or regulation.
• (b) The Customer’s misuse of the services provided by Silink or any third-party suppliers.
• (c) Any fraudulent, illegal, or wrongful act or omission by the Customer, including but not limited to providing false or misleading information to Silink, suppliers, or other parties.
• (d) Any claims, disputes, or actions arising from the Customer’s interaction with third-party service providers, contractors, or agents engaged by Silink.

25.1.2 Duty to Defend

The Customer agrees to promptly notify Silink of any claim or demand that could result in indemnification under this clause. Upon such notice, the Customer shall have the responsibility to defend Silink, its affiliates, officers, directors, employees, agents, and contractors, at its own expense, using counsel selected by the Customer, provided that Silink may, at its own cost, participate in the defense with legal representation of its choice.

25.1.3 Exclusions from Customer Indemnity

The Customer will not be required to indemnify Silink for any claim, damage, or loss caused solely by Silink’s own gross negligence, willful misconduct, or breach of this Agreement.

25.2 Silink Indemnity

25.2.1 Indemnification by Silink

Silink Pte. Ltd. agrees to indemnify, defend, and hold harmless the Customer, its officers, directors, employees, agents, and contractors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, damages, liabilities, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• (a) Silink’s breach of any provision of this Agreement, including but not limited to failure to provide the services as agreed or violating any applicable law or regulation.
• (b) Any fraudulent, illegal, or wrongful act or omission by Silink, its employees, agents, contractors, or third-party suppliers engaged by Silink.

25.2.2 Duty to Defend

Silink agrees to promptly notify the Customer of any claim or demand that could result in indemnification under this clause. Upon such notice, Silink shall have the responsibility to defend the Customer at its own expense, using counsel selected by Silink, provided that the Customer may, at its own cost, participate in the defense with legal representation of its choice.

25.2.3 Exclusions from Silink Indemnity

Silink will not be required to indemnify the Customer for any claim, damage, or loss caused solely by the Customer’s own negligence, misconduct, or breach of this Agreement.

25.3 General Indemnity Provisions

25.3.1 Limitation of Liability for Indemnification

The indemnity obligations outlined in this clause are limited by the provisions of the Limitation of Liability in Clause 7. Neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of profit, arising from the indemnification obligations under this Agreement.

25.3.2 Survival of Indemnity Obligations

The indemnification obligations set forth in this clause shall survive the termination or expiration of this Agreement. This means that even after the termination of services or this Agreement, the Customer and Silink will remain responsible for indemnifying the other party in accordance with the provisions of this clause.

25.3.3 Insurance Requirements

In addition to the indemnity provisions, both parties agree to maintain adequate insurance coverage, including but not limited to liability insurance, to cover potential claims arising from their respective actions under this Agreement. Silink reserves the right to request proof of insurance from the Customer or any third-party suppliers engaged by the Customer or Silink.

25.4 Process for Indemnity Claims

25.4.1 Notification of Claims

The party seeking indemnification (the “Indemnified Party”) must notify the other party (the “Indemnifying Party”) in writing of any claim, lawsuit, or legal action that may give rise to an indemnity claim under this Agreement.

Such notice must be provided as soon as reasonably possible after the Indemnified Party becomes aware of the claim, lawsuit, or legal action.

25.4.2 Cooperation in Defense

The Indemnified Party agrees to cooperate fully with the Indemnifying Party in the defense of any claim or lawsuit, including providing reasonable assistance and information.

The Indemnified Party shall have the right to participate in the defense of the claim or lawsuit at its own cost, but the Indemnifying Party shall have control of the defense and settlement negotiations.

25.4.3 Settlement of Claims

The Indemnifying Party shall have the right to settle any claim or lawsuit, provided that no settlement may be entered into that imposes any liability or obligation on the Indemnified Party without its prior written consent.

26. Termination

26.1 Termination by Silink Pte. Ltd.

26.1.1 Termination for Breach

Silink Pte. Ltd. may terminate this Agreement immediately, without prior notice, if the Customer:

• (a) Breaches any provision of this Agreement and fails to cure such breach within a period of [X] days after receiving written notice of such breach from Silink;
• (b) Fails to make timely payments, including any fees owed to Silink or third-party suppliers engaged by Silink, and does not rectify such payment default within a reasonable period;
• (c) Engages in fraudulent, illegal, or dishonest conduct relating to the services or the Platform;
• (d) Violates any applicable laws or regulations in the provision or receipt of services, including but not limited to regulatory or compliance failures.

26.1.2 Termination for Convenience

Silink Pte. Ltd. may, at its sole discretion, terminate this Agreement for any reason, upon providing the Customer with [X] days’ written notice of such termination. In such cases, Silink will refund any payments made by the Customer for services not yet rendered, subject to applicable cancellation and refund policies outlined in Clause 6.

26.2 Termination by Customer

26.2.1 Termination by Customer for Breach

The Customer may terminate this Agreement immediately if Silink:

• (a) Breaches any provision of this Agreement and fails to cure such breach within a period of [X] days after receiving written notice from the Customer of such breach;
• (b) Is unable or unwilling to provide the services as outlined in this Agreement, including significant delays in the delivery of services.

26.2.2 Termination for Convenience by Customer

The Customer may terminate this Agreement for any reason by providing Silink with [X] days’ written notice of such termination. Any cancellation or refund requests will be subject to the terms and conditions set forth in Clause 6 (Refunds and Cancellations).

26.3 Effects of Termination

26.3.1 Payment for Services Rendered

Upon termination, the Customer agrees to pay for all services that have been performed up to the date of termination, in accordance with the payment terms set out in Clause 3.

Any outstanding amounts due for services already provided shall be paid in full on or before the effective date of termination.

26.3.2 Return of Materials

Upon termination, both parties shall promptly return any property, materials, documents, or data belonging to the other party. This includes, but is not limited to, customer information, proprietary materials, software, or any other intellectual property provided by Silink to the Customer during the term of the Agreement.

Any data provided by the Customer to Silink or used in the provision of services should be handled as per the confidentiality and data protection provisions outlined in earlier Clauses.

26.3.3 Termination Fees

If termination occurs due to the Customer’s breach or failure to perform obligations under this Agreement, Silink reserves the right to charge a termination fee equal to [percentage or amount] of the total fees the Customer would have owed had the Agreement not been terminated.

If the termination is initiated by Silink due to the Customer’s breach, no termination fee will be applicable to Silink. However, Silink may retain any payments made by the Customer to cover the costs incurred in providing services up to the point of termination.

26.3.4 Survival of Provisions

Upon termination, any provision of this Agreement that, by its nature, should survive termination, including but not limited to indemnification, confidentiality, dispute resolution, and limitations of liability, shall remain in effect.

The Customer’s payment obligations for services rendered up until the date of termination shall also survive.

26.4 Automatic Termination

26.4.1 Force Majeure

This Agreement shall automatically terminate without any liability on either party if either party is unable to perform its obligations due to a force majeure event (e.g., natural disasters, war, government actions, etc.) that persists for a period exceeding [X] days. The affected party shall notify the other party in writing as soon as possible of such an event.

26.4.2 Insolvency or Bankruptcy

Silink may immediately terminate this Agreement without notice if the Customer becomes insolvent, bankrupt, or subject to any form of insolvency proceedings or has its assets liquidated.

26.5 Termination of Subcontracted Services

26.5.1 Third-Party Service Provider Contracts

In the case of services provided by third-party suppliers engaged by Silink (e.g., for maid matching or related services), Silink will take reasonable steps to ensure that such suppliers are notified of the termination.

Any outstanding amounts owed to third-party suppliers for services provided up until the termination date must be paid by the Customer as part of the settlement of any account balances, in accordance with the payment terms specified in Clause 3.

26.6 No Waiver of Rights

26.6.1 Preservation of Rights

Termination of this Agreement shall not affect any rights or obligations of either party that have accrued prior to the termination, including but not limited to payment obligations, indemnity, and claims for breach of the Agreement. The termination of the Agreement shall not be deemed a waiver of any rights to enforce the terms of this Agreement that survive termination.

26.7 Communication of Termination

26.7.1 Notice of Termination

All notices of termination under this Clause must be provided in writing and delivered by email, in accordance with the contact information provided by both parties. The termination will be effective on the date the notice is received or as otherwise specified in the notice.

27. Intellectual Property Rights

27.1 Ownership of Intellectual Property

All intellectual property rights, including patents, copyrights, trademarks, trade secrets, software, content, and any other proprietary rights associated with the services provided by Silink Pte. Ltd. (the “Silink IP”), shall remain the exclusive property of Silink.

The Customer acknowledges that Silink Pte. Ltd. retains full ownership and control of the Silink IP, including any improvements, modifications, or derivative works based on the Silink IP.

The Customer agrees not to challenge, contest, or infringe upon Silink’s ownership of the Silink IP.

27.2 Grant of License

Silink grants the Customer a non-exclusive, non-transferable, limited license to access and use the Silink IP solely for the purpose of receiving the services under this Agreement.

This license does not grant the Customer any rights to sublicense, sell, or distribute any Silink IP or related materials.

Upon termination of this Agreement, all licenses granted to the Customer under this clause shall immediately cease, and the Customer must stop using any Silink IP.

27.3 Protection of Intellectual Property

The Customer agrees not to reverse engineer, decompile, or otherwise attempt to discover the source code or underlying structure of any software or technology provided by Silink in connection with the services.

The Customer will promptly notify Silink of any unauthorized use or infringement of the Silink IP and will cooperate fully with Silink in any investigation or action to enforce its intellectual property rights.

28. Confidentiality and Data Protection

28.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the term of this Agreement. This includes, but is not limited to, business plans, customer data, financial information, trade secrets, and any other information that is designated as confidential by the disclosing party or should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure.

Confidential information will not include information that is publicly available, already known to the receiving party, or independently developed by the receiving party without reference to the disclosing party’s confidential information.

28.2 Obligations of Confidentiality

Each party agrees to protect the other party’s confidential information using the same degree of care as it uses to protect its own confidential information, but in no event less than a reasonable standard of care.

Both parties agree not to disclose confidential information to any third parties, except as required by law or as necessary for the performance of the services under this Agreement (e.g., subcontractors or service providers) and only under conditions of confidentiality.

28.3 Data Protection

Both parties agree to comply with all applicable data protection laws and regulations, including the Personal Data Protection Act (PDPA) of Singapore, when processing or handling personal data.

The Customer agrees that Silink may collect, store, and use personal data provided by the Customer or customers for the purpose of fulfilling its obligations under this Agreement and to improve its services.

Silink will take reasonable measures to protect the confidentiality and security of personal data. The Customer acknowledges and agrees that any personal data shared with Silink may be processed and stored in accordance with Silink’s privacy policies.

29. Force Majeure

29.1 Definition of Force Majeure

A “Force Majeure Event” is any event or circumstance beyond the reasonable control of either party, which prevents or delays the performance of any obligation under this Agreement. Force Majeure events include, but are not limited to, acts of God (e.g., earthquakes, floods, fires, pandemics), war, civil disturbance, terrorism, government action, labor strikes, and failure of third-party suppliers or contractors.

29.2 Obligations of the Parties

Neither party shall be held liable for delays or failure to perform any obligation under this Agreement if such delay or failure is caused by a Force Majeure event.

The affected party must promptly notify the other party of the Force Majeure event and take all reasonable steps to mitigate its effects.

If the Force Majeure event continues for a period exceeding [X] days, either party may terminate this Agreement by providing written notice to the other party. In such cases, neither party shall be liable for any damages arising from the termination, except for payment for services rendered prior to the event.

30. Indemnification

30.1 Indemnification by the Customer

The Customer agrees to indemnify, defend, and hold harmless Silink Pte. Ltd., its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of:

• (a) The Customer’s use of the services provided by Silink;
• (b) Any breach of this Agreement by the Customer;
• (c) Any violation of applicable laws or regulations by the Customer;
• (d) Any dispute or claim between the Customer and any third-party supplier engaged by Silink.

30.2 Indemnification by Silink

Silink agrees to indemnify, defend, and hold harmless the Customer from and against any claims, liabilities, damages, losses, costs, and expenses arising from Silink’s breach of this Agreement or negligence in the performance of the services under this Agreement.

31. Entire Agreement and Severability

31.1 Entire Agreement

This Agreement, together with any exhibits, attachments, or documents incorporated by reference, constitutes the entire understanding and agreement between the parties concerning the subject matter hereof. It supersedes all prior agreements, discussions, representations, or communications, whether written or oral, between the parties.

31.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of this Agreement.

32. Assignment and Subcontracting

32.1 No Assignment by Customer

The Customer may not assign, transfer, or sublicense any rights or obligations under this Agreement without the prior written consent of Silink.

Any attempted assignment in violation of this provision shall be null and void.

32.2 Right to Subcontract

Silink reserves the right to engage subcontractors or third-party suppliers to perform its obligations under this Agreement, provided that Silink remains responsible for the performance of such subcontractors.

The Customer acknowledges that Silink may subcontract services to third parties, but the subcontracting does not relieve Silink of its obligations under this Agreement.

33. Notices

33.1 Method of Communication

All notices, requests, demands, or other communications required or permitted under this Agreement must be in writing and will be deemed effective upon:

• (a) Personal delivery;
• (b) Sent via email to the parties’ designated addresses;
• (c) Sent via registered mail or courier service or email to the address of the party specified in the Agreement.

The contact information of the parties for such communications is provided below:

Silink Pte. Ltd.: [email protected]

Customer: via in-app message and/or WhatsApp and/or mobile text message

34. Miscellaneous

34.1 Amendments and Modifications

No amendment, modification, or supplement to this Agreement shall be binding unless in writing and signed by both parties.

34.2 Headings

The headings in this Agreement are for convenience only and shall not affect the interpretation of the Agreement.

34.3 Waiver

No waiver of any provision of this Agreement shall be deemed to be a waiver of any other provision, and no waiver shall be effective unless in writing and signed by the party granting the waiver.

Terms of Service – Version B

35. IMPORTANT

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND USING ANY OF THE ONLINE SERVICES BEING OFFERED HERE AND VIA MOBILE APPLICATIONS, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF ACCESS AND USE STATED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCESS THIS SITE AND RELATED MOBILE APPLICATIONS, AND IMMEDIATELY DISCONTINUE THE USE OF ANY OF THE ONLINE SERVICES.

36. Overview

The terms and conditions stated herein (collectively, the “Agreement”) constitute a legal agreement between you and Silink Pte Ltd (the “Company). Silink Pte. Ltd. is the owner and creator of Helpering platform (the “Platform”). By using the Helpering platform or receiving any services supplied to you by the Company (together with the website located at https://www.helpering.com, collectively, the “Service”), or downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of the Agreement (“Hepering Terms”), and any future amendments and additions to these Helpering Terms as published from time to time at https://www.helpering.com/terms.html or through the Platform, Software, or Service. In consideration of your adherence to the Hepering Terms, the Company shall provide you with access to the Platform, Service and Software, subject at all times to the Helpering Terms.

The Company reserves the right to modify the Hepering Terms or its policies relating to the Platform, Software, or Service at any time, effective upon posting of an updated version of the HelperingTerms on the Platform or Software. You are responsible for regularly reviewing the Helpering Terms. Continued use of the Platform, Software, or Service after any such changes shall constitute your consent to such changes. If you require any more information or have any questions regarding the Agreement, you may contact us by electronic mail at [email protected].

THE COMPANY DOES NOT PROVIDE CLEANING, LAUNDRY OR MAINTENANCE SERVICES OR PRODUCTS, AND THE COMPANY IS NOT A CLEANING, LAUNDRY OR MAINTENANCE SERVICE PROVIDER. IT IS UP TO THE THIRD PARTY SERVICE PROVIDER (THE “CONTRACTOR”) TO OFFER SERVICES WHICH MAY BE SCHEDULED THROUGH USE OF THE SOFTWARE OR SERVICE. THE COMPANY OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY, SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE SERVICES OR ACT IN ANY WAY AS A SERVICE PROVIDER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES.

37. Platform

The Platform is a communications platform for enabling the connection between individuals seeking to obtain services and/or individuals and / or businesses seeking to provide services.

The Company reserves the right to check the backgrounds of cleaning service providers via third party background check services; however, the Company does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of such service providers.

When interacting with Contractors, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know.

By using the Service, you agree to hold the Company free (to the extent permitted by law) from the responsibility for any liability or damage that might arise out of the use of the Platform.

NEITHER THE COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. THE COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE, TO THE EXTENT PERMITTED BY LAW, FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE PLATFORM.

The Company does not provide the service but does take responsibility towards consumers in terms of consumer contact, complaints, refunds, returns, chargebacks etc. In the case of a dispute, the Company will, on a best efforts basis, mediate between the Contractor and you so as to reach an agreeable resolution.

38. Representations and Warranties

By using the Platform, Software, or Service, you expressly represent and warrant that you are legally entitled to agree to these Helpering Terms. If you reside in a jurisdiction which restricts the use of the Platform, Software, or Service because of age, you must abide by such age limits and you must not use the Platform, Software, or Service. Without limiting the foregoing, the Platform, Software, or Service is not available to persons under the age of 18 or others who are not capable of entering into a contracting relationship. By using the Platform, Software, or Service, you represent and warrant that you are at least 18 years old and otherwise have the right, authority, and capacity to agree to these Helpering Terms, and agree that you will abide by the Helpering Terms. You further confirm that the information provided by you is true and accurate.

Your participation in using the Platform, Software, or Service is for your sole and personal use. You may not authorise others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity.

When using the Platform, Software, or Services, you agree to comply with all applicable laws from the country, state and city in which you are present while using the Platform, Software, or Service.

You may only access the Platform using authorised means. It is your responsibility to check to ensure that you download the correct Platform or Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Platform for your device.

The Company reserves the right to terminate this Agreement should you use the Platform or Software with an incompatible or unauthorised device or for purposes other than which the Platform or Software is intended to be used.

By using the Platform, Software, or Service, you agree that: (a) you will only use the Platform, Software, or Service for lawful purposes; you will not use the Platform, Software, or Service for sending or storing any unlawful material or for fraudulent purposes; (b) you will not use the Platform, Software, or Service to cause nuisance, annoyance, inconvenience, or make fake bookings; (c) you will not impair the proper operation of the network; (d) you will not try to harm the Platform, Software, or Service in any way whatsoever; (e) you will not copy, or distribute the Platform, Software, or Service or other content without written permission from the Company; (f) you will only use the Platform, Software, or Service for your own use and will not resell it to a third party; (g) you will keep secure and confidential your account password or any identification provided to you which allows access to the Platform, Software, or Service; (h) you will provide the Company with whatever proof of identity we may reasonably request; (i) you will only use an access point or data account which you are authorised to use; (j) when using the Platform in conjunction with SMS, you opt-in to receive text messages from the Company, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own cell phone number; (k) the Service is provided on a best effort basis; and (l) your use of the Platform, Software, or Service is subject to the Company’s Privacy Policy as may be amended from time to time; (m) you will not use the Platform, Software, or Service using incorrect or false identity or credentials

39. Payment

Any fees which the Company may charge you for the Software or Service are due immediately upon assignment of a Contractor and are non-refundable. This no refund policy shall apply at all times to all orders including recurring orders regardless of your decision to cancel your order, terminate your usage, the Company’s decision to terminate your usage, disruption caused to our Software or Service either planned, accidental or intentional, or any reason whatsoever.

Payments for recurring orders shall always be collected in advance, on an ongoing basis, for a fixed number of individual sessions / sub-orders / child jobs (the “Recurring Cycle”) based on prevailing collection policy as displayed in the mobile application and / or website at the time of booking a service. The second Recurring Cycle onwards, payments shall be collected one (1) session / sub-order / child job prior to end of previous Recurring Cycle. Recurring Cycles shall continue in perpetuity until the recurring order cancelled by you. Recurring orders may be cancelled prior to payment collection of subsequent Recurring Cycle. No refunds and cancellation charges shall apply on cancellation of a recurring order.

The Company reserves the right to determine final prevailing pricing and collection policy – Please note the pricing information and collection policy published on the website may not reflect the prevailing pricing and collection policy.

The rates that apply for the services provided by the Contractor can be found on the Platform and Software. These rates may be modified or updated by the Company from time to time. It is your own responsibility to remain informed about the current rates for the services.

The Company shall charge you for the services provided by the Contractor(s) on behalf of the Contractor(s). You agree that you will pay for all services that you purchase from the Contractor, and that the Company may charge your bank, debit, credit, or other payment accounts as provided by you when registering for the Service for the services (including any taxes and other fees, as applicable) that may be accrued by or in connection with your account.

You are responsible for the timely payment of all fees and for providing the Company with a valid payment account for payment of all charges and fees at all times. Any payment made is non-refundable.

The Company may use a third party payment processor (the “Payment Processor”) to link your payment account to the Platform or Software and Service. The processing of payments or credits, as applicable, in connection with your use of the Platform, Software, and Service will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Helpering Terms. The Company is not responsible for any errors by the Payment Processor. In connection with your use of the Platform, Software, or Service, the Company may obtain certain transaction details.

Cancellation Charges: For orders which have an assigned Contractor and are cancelled by you, the following cancellation charges shall apply (a) $25 cancellation charge for orders cancelled within 24 hours prior to commencement of a job order (b) $5 cancellation charge for orders cancelled more than 24 hours prior to commencement of a job order”,”No cancellation charges shall apply on : (a) recurring orders (b) any order with no Contractor assigned (c) order cancellation by Contractor”,”Cancellation charges and related policies may be modified or updated by the Company from time to time.

All payments made to the Company are non-refundable. In case of cancellation of an order by you, the Company shall, at its own discretion, add in-app credits to your Helpering user account. The in-app credits added to your Helpering user account shall be net of any cancellation charges applicable on the order. In case of cancellation of an order by Contractor, the Company shall, at its own discretion, add in-app credits to your Helpering user account without deducting any cancellation charges. Company refund policy may be modified or updated by the Company from time to time.

The Company, at its sole discretion, may make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service.

You may purchase credits (a ‘Package’) in various amounts within the Helpering website and mobile application which may be applied to futures Services purchased on the Platform. The credits or Package must be used within 12 months from the date of purchase. Any unused amounts are not refundable.

40. Grant & Restrictions

The Company hereby grants you a non-exclusive, non-transferable right to use the Platform, Software, or Service, solely for your own personal, non-commercial purposes, subject to this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform, Software, or Service in any way; (ii) modify or make derivative works based upon the Platform, Software, or Service; (iii) create Internet “links” to the Platform or Software or “frame” or “mirror” any Software on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Platform or Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Platform, or (c) copy any ideas, features, functions or graphics of the Platform, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burden or hinder the operation and/or performance of the Platform or Software.

You may use the Platform or Software only for your personal, non-commercial purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or that violates of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Platform or Software or the data contained therein; or (v) attempt to gain unauthorised access to the Platform or Software or its related systems or networks.

41. Intellectual Property Ownership

The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and Software. To the extent that you provide any suggestions, ideas, enhancement requests, feedback, recommendations or other information regarding the Platform or Software, you hereby assign to the Company all rights, title and interest thereto.

This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Platform or Software, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Platform, Software, and Service are trademarks of the Company or third parties, and no right or license is granted to use them.

42. Privacy

Please visit https://www.Helpering.com/terms.html to understand how the Company collects and uses personal information.

43. Third Party Interactions

During use of the Platform, Software, or Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Platform, Software, or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company may monitor such activity and correspondence for the purpose of improving the quality and performance of the platform. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Company does not endorse any sites on the Internet that are linked through the Platform, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers.

The Company provides the Platform and Software to you pursuant to these Helpering Terms. You recognise, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers.

The Company may rely on third party advertising and marketing supplied through the Platform and other mechanisms to subsidise the Platform. By agreeing to these Helpering Terms you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. The Company reserves the right to charge you a higher fee for the Platform, Software, or Service should you choose not to receive these advertising services.

You agree and allow the Company to monitor, compile and release information regarding you and your use of the Platform on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Platform, Software, or Service.

44. Indemnification

By accepting these Helpering Terms and using the Platform or Software, you agree to defend, indemnify and hold the Company, its licensors and each such party’s parent organisations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of these Helpering Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of services arranged via the Platform or Software, or (c) your use or misuse of the Platform, Software, or Service.

45. Company right to deny access to use of Platform, Software, or Service

The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Platform, Software, or Service and (ii) refuse any and all current and future use of the Platform, Software, or Service, suspend or terminate your account (any part thereof) or use of the Platform, Software, or Service FOR ANY REASON, including if the Company believes that you have violated the Helpering Terms. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Platform, Software, or Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

46. Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE PLATFORM, SERVICE OR SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE PLATFORM, SERVICE OR SOFTWARE (INCLUDING ANY SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE (INCLUDING ANY SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE PLATFORM, SERVICE OR SOFTWARE WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE PLATFORM, SERVICE AND SOFTWARE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE COMPANY.

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED FROM THIRD PARTIES THROUGH THE USE OF THE PLATFORM, SERVICE OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE PLATFORM, SOFTWARE AND SERVICE, AND ANY THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

47. Network Delays

THE COMPANY’S PLATFORM, SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

48. Limitation of Liability

IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE PLATFORM, SOFTWARE OR SERVICE UNDER THESE HELPERING TERMS IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE).

THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE OR SOFTWARE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE PLATFORM, SERVICE OR SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE PLATFORM, SERVICE OR SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE PLATFORM AND SOFTWARE PROVIDE A PASSIVE MEDIUM THROUGH WHICH YOU MAY CHOOSE TO ENGAGE SERVICES FROM A THIRD PARTY CONTRACTOR. THE COMPANY MAY INTRODUCE YOU TO THIRD PARTY CONTRACTOR(S) FOR THE PURPOSES OF PROVIDING SERVICES. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY CONTRACTORS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM YOUR USE OF THE SOFTWARE OR SERVICE OR ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY CONTRACTOR(S) INTRODUCED TO YOU BY THE PLATFORM OR SOFTWARE.

THE QUALITY OF THE SERVICES (INCLUDING RELATED GOODS) SCHEDULED THROUGH THE USE OF THE PLATFORM IS ENTIRELY THE RESPONSIBILITY OF THE RELEVANT CONTRACTOR WHO ULTIMATELY PROVIDES SUCH SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SOFTWARE AND THE SERVICE, YOU MAY BE EXPOSED TO SERVICES AND PRODUCTS THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SOFTWARE AND THE SERVICE, AND SUCH THIRD PARTY SERVICES, AT YOUR OWN RISK.

NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT THINK THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR SOFTWARE.

49. Notice

The Company may give notice to you by means of a general notice on the Service, electronic mail to your email address on record in the Company’s account information, or by written communication sent by Registered mail or pre-paid post to your address on record in the Company’s account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by Registered mail or pre-paid post) or 12 hours after sending (if sent by electronic mail).

You may give notice to the Company (such notice shall be deemed given when received by the Company) at any time by letter delivered by Registered mail to the Company at: Sendtech Pte Ltd, 68 Circular Road, Singapore, 049422, addressed to the attention of: Chief Executive Officer.

50. Controlling Law and Jurisdiction

This Agreement shall be interpreted in accordance with the laws of the Republic of Singapore, without regard to the choice of conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Platform, Software, or Service shall be subject to the exclusive jurisdiction of the courts of Singapore to which you hereby submit.

51. Assignment

This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) any other successor or acquirer. Any purported assignment in violation of this section shall be void.

52. General

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Platform, Software, or Service.

The invalidity of any term or condition in these Helpering Terms shall not affect the validity of the other provisions of these Helpering Terms.

Each of the provisions of this Agreement are separate and severable and enforceable and, accordingly, if at any time any provision is adjudged by any court of competent jurisdiction to be void or unenforceable the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impacted thereby.

The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.

These Helpering Terms comprise the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

53. Other Parties

You accept that, as a company, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against the Company’s officers or employees in respect of any losses you suffer in connection with the Platform, Software, or Service. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

54. Breach of Helpering Terms

Without prejudice to the Company’s other rights under these Helpering Terms, if you breach the terms and conditions herein in any way, the Company may take such action as the Company deems appropriate to deal with the breach, including suspending your access to the Platform, Software, or Service, prohibiting you from accessing the Platform, Software, or Service, blocking computers using your IP address from accessing the Platform, Software, or Service, contacting your internet service provider to request that they block your access to the Platform, Software, or Service and/or bringing court proceedings against you.